Everything guests ask about tickets, prices, promo codes, hours, rules and payment.
International Single Day Pass is $128.57 adult / $101 child. Family Day Pass $449. Waterbom + Mason Elephant Park combo $183.67 adult. Indonesian residents pay $75.51 adult / $66.33 child with valid ID. See the full table on the tickets page.
Yes — online rates are lower, you skip the ticket queue, and you can apply a promo code for extra savings.
A valid KTP or KITAS at the gate. Without it, the difference to the international rate is charged on arrival.
SPLASH5 for 5% off your whole order. Apply at secure checkout.
One code per order — pick the biggest saving, usually SPLASH5.
Open 9AM–6PM every day, closed only on Nyepi. Last entry is about one hour before close.
Some headline rides have minimum height and maximum weight limits for safety, signposted at each tower. Gentler slides and a kids zone cover younger visitors.
Outside food and drink are generally not permitted, but there is a wide range of restaurants and cafes inside, all payable with your Splash Band.
Yes — lockers and towel rental are available for a small fee, paid via Splash Band. Bring your own towel to save.
Yes. Payments run over 256-bit SSL with 3D-Secure via trusted gateways (Visa, Mastercard, Amex). We never store card details, and you get an instant QR e-voucher.
The park is cashless. Use a tap-to-pay Splash Band for food, drinks and lockers, top up from your phone, and refund any unused balance on exit.
No. All sales are final — tickets are non-refundable and non-cancellable once your purchase is complete. Please double-check your order and visit date before paying.
Our guest services team is happy to help with bookings, groups and accessibility.
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